Construction of Kenya's largest contact centre kicks off in Tatu City – Capital FM Kenya

Hi, what are you looking for?
KQ launches new solution to modernize how air products are retailed
Kenya leads in diaspora inflows as it emerges Worldremit’s top 3 markets
Huawei ranked first in 5G patent licensing, puts Shs2.5 trillion in research
RIP Explorer: Microsoft’s web browser retired
Mozilla unveils data privacy course for SMEs in Kenya
Meta to launch ‘metaverse academy’ in France
PE firm Ascent Capital buys majority in Valley Hospital in Nakuru
Mastercard, OPay announce strategic partnership to grow cashless ecosystem
Does the 12pc minimum wage have a discernible effect on employment?
Telkom and Airtel subscribers to access Lipa na M-PESA services
KQ launches new solution to modernize how air products are retailed
Kenya’s food sector feels pinch of Russia-Ukraine conflict
Kenyans urged to embrace green energy amid fuel price hike
How do interest rates affect the real economy?
Govt launches Intellectual Property Rights database as it steps up war against counterfeits
IFC Managing Director Makhtar Diop sits down with Sauti Sol
Seasoned Content Creators Jacky Vike And Jaymo Ule Msee Offer Great Advice To Newbies
Creativity in Marketing: What it Takes to Create Powerful Campaigns
Capital FM, EABL and MSK in partnership to launch marketing-driven podcasts
AgriTechs bet on Kenya’s mobile coverage to make farming more productive
Capital FM’s Digital Director David Muba and EABL’s Head of Media Futures Waithera Kabiru Discuss their Digital Careers
The Importance of the Role of Marketing in an Organisation as told by Graham Villiers-Tuthill
Growth, Love and Education in the Life of Funke Michaels
Head of Brand and Marketing Communications at Safaricom, Carolyne Kendi, Shares Her Atypical Marketing Journey
Manish Sardana on Entrepreneurship, Leadership and What it takes to be Successful in a Digital World.
Capital FM commemorates anniversary of Chris Kirubi’s death
Finding Opportunity in the midst of the pandemic: AskKirubi
COVID-19: Lessons Learned and Future Direction for Entrepreneurs
Kirubi set to acquire half of Centum Plc following nod by CMA
Kirubi warns investors against fake cryptocurrency platform using his name
By
Published
Tatu City, Kenya, 14 June 2022 – The construction of Kenya’s largest contact centre that will employ thousands of young people has officially kicked off at Tatu City. The 4000-seat facility will open its doors at the end of next year to provide business process outsourcing that supports the whole customer lifecycle in both traditional voice interactions as well as digital.
Operated by CCI Global, the largest international contact centre operator in Africa, the new facility has broken ground on Eneo at Tatu Central, the ultra-modern contact centre located at Tatu City. The development is being undertaken by Gateway Real Estate Africa (GREA), which also announced plans to put up a second office tower and a retail centre at Tatu City.
CCI specializes in the operation of outbound, inbound and web chat multi-channel contact centres that serve mobile, technology, telecommunications and financial industry sectors in the United States, United Kingdom, Australia and other international markets.
“We are thrilled to be expanding our business in Kenya to Tatu City, where our flagship call center will be the biggest in the country,” said Mark Chana, Chief Operating Officer of CCI Global. “When we open our doors at the end of next year, we will have added more than 4,000 jobs to the Kenyan economy.”
Rishi Jatania, Managing Director, CCI Kenya, commented: “We have custom designed our state-of-the-art facility for the comfort of our rapidly growing team, with copious natural light, break rooms with billiards and paddle tennis and training spaces to ensure our Kenyan team provides world-class services to CCI Global’s international clients.”
At the groundbreaking, GREA co-founder and CEO Greg Pearson announced that the firm will develop a second office tower with retail – including shops, restaurants and a supermarket – adjacent to CCI Global. It is expected that GREA and its parent company, Grit Real Estate Income Group, will house their Kenyan headquarters here, with the balance of space to be multi-tenanted.
Eneo at Tatu Central will anchor the business district of Tatu City and comprise of 24,000 sqm of total office and retail space.
“With CCI Global fully tenanting GREA’s first office tower, we are pleased to offer the second tower to like-minded businesses seeking a conducive, cost-effective and decentralised environment for their employees,” said Pearson. “Tatu City is an entirely new way of life for corporate tenants, with homes, schools and amenities within walking distance of the office.”
Tatu City is Kenya’s first operational Special Economic Zone (SEZ). Businesses registered as SEZ Enterprises enjoy a 10% corporate tax rate for 10 years, and a 15% rate for the subsequent 10 years (the standard corporate tax rate is 30%). Additional benefits include zero-rated VAT (a 16% savings), import duty exemptions and low withholding taxes.

Advertisement. Scroll to continue reading.

At Tatu City, more than 70 businesses are operational or under development, Kenyan and international schools educate 3,000 students daily and 3,000 apartments are occupied or under development.
Eneo at Tatu Central is the latest in a strategic partnership between GREA and Rendeavour, which spans commercial, warehousing and logistics developments at Rendeavour’s new cities in East and West Africa.
 


NAIROBI, Kenya, Mar 12 – The country’s super wealthy individuals are increasing their holding of bonds, gold and cash, a new report by Knight…
NAIROBI, Kenya, Mar 9 – Businessman and industrialist Dr. Chris Kirubi has urged members of the public to exercise extreme caution when making any…
NAIROBI, Kenya, Mar 24 – Businessman and industrialist Dr. Chris Kirubi is set to own half of Centum Investment Company PLC, following a go-ahead…
It is without a doubt that the COVID-19 pandemic has caught the whole world by surprise. Although its full impact is yet to be…
NAIROBI, Kenya, Jun17 – Kenya’s tea leaves manufacturer Kericho Gold, has been awarded the Superbrands Seal by Superbrands East Africa for their quality variety…
NAIROBI, Kenya, Mar 18 – Commercial Banks have been ordered to provide relief to borrowers on their personal loans, with loans eligible from March…
NAIROBI, Kenya, Apr 13 – As the local telecommunications industry gears up to roll out 5G networks in the country, the Communications Authority of…
NAIROBI, Kenya, Mar 22 – Airtel Kenya is offering free internet access for students in order to enable continued learning at home in the…
© 2022 Capital Digital Media. Capital Group Limited. All Rights Reserved

source

Leave a Comment