Retail – Careers at Apple – Apple

Explore some of our roles to see which match your interests.
Discover customers’ needs, then follow up with the right solutions. You guide and advise the customer, and help set up their new products.
Connect business professionals and entrepreneurs with the products they need to help them build success.
Help new owners get started and help current owners troubleshoot their mobile devices.
Use your own creative talents to inspire customers. You’ll help them bring their interests and imagination to life with Apple products and services.
Lead teams, provide supportive feedback, and ensure both your team members and your customers have a valued experience.
Provide insightful advice and friendly, hands-on technical support. You also spend time behind the scenes, solving problems and repairing products.
Introduce people to the Apple products that help them do what they love in new ways.
Help make sure the relationship between customer and product is a long and happy one.
Develop and inspire diverse teams that deliver amazing customer experiences.
Up front or behind the scenes, wherever you work in the Apple Store, you’ll have the chance to make a big difference — for your customers, your team, and yourself. You may even work with local business communities, connecting entrepreneurs and professionals with the tools they need to build success.

Roles include Specialist, Expert, Pro, Operations Expert, Business Expert, and Business Pro.
You’re energized by interactions with other people and you thrive in a collaborative, team-centric environment.
Discover customers’ needs, then follow up with the right solutions. You guide and advise the customer, and help set up their new products.
You’re skilled at nurturing and evolving relationships, and passionate about Apple products and services. You keep your finger on the pulse of innovation in business technology.
Connect business professionals and entrepreneurs with the products they need to help them build success.
Bring your people skills and we’ll help you with the technical skills. Some roles focus on repairs and technical issues, so if you have a talent for hands-on problem solving, you’ll address customers’ needs by reconnecting them with the Apple experience they love. In other roles, you’ll help customers bring their projects to life: You might troubleshoot with one person, show another how to retouch their photos, or even teach a child to code.

Roles include Technical Specialist, Genius, Creative, and Creative Pro.
You’re a natural problem solver with a passion for technology and a knack for connecting with others. Adaptable and quick-thinking, you’re able to explain complex information in terms that anyone can understand.
Help new owners get started and help current owners troubleshoot their mobile devices.
You thrive in a fast-paced environment, but always make time for meaningful connections. You’re knowledgable about Apple products, and you have an aptitude for helping others.
Provide insightful advice and friendly, hands-on technical support. You also spend time behind the scenes, solving problems and repairing products.
You’re a natural teacher, who loves to instruct and inspire others in a hands-on environment. Sharing what you love directly with others is how you connect with the world.
Use your own creative talents to inspire customers. You’ll help them bring their interests and imagination to life with Apple products and services.
You’ll lead through inspiration, using our culture of open, honest feedback to help each team member grow and deliver exceptional customer experiences. You’ll also build relationships with the local community and its businesses, creating an atmosphere where all are welcome.

Roles include Manager, Senior Manager, Store Leader, and Market Leader.
You are hands-on, enjoy a challenge, and are naturally focused on planning and prioritization.
Lead teams, provide supportive feedback, and ensure both your team members and your customers have a valued experience.
You’re a communicator first and foremost. You’re also a quick, decisive thinker who enjoys solving complex problems.
Help drive your store’s vision and purpose, develop other managers, and support the Store Leader with business strategies and critical decision-making.
Serene, Technical Specialist
Tom, Creative Pro
Carissa, Senior Manager
Serene, Technical Specialist
Serene wanted to work part-time while in college, and the Apple Store offered her that and more. The flexible schedule that worked around her course load was a must-have, and the education expense benefits were a love-to-have.

“Working at Apple has actually made me rethink my academic goals. Through my experience as a Technical Specialist, I grew to realize how much I enjoy working with technology and switched my major to computer engineering. The tuition reimbursement program helped make that possible.”

Serene believes that her store’s leadership has been instrumental in her ability to envision a long-term career at Apple after graduation. “Apple really provides you with all the resources to succeed — right now and throughout your career here. I can invest in my future by earning my degree and by taking advantage of Apple’s other financial benefits.”

As she navigates each college semester, Serene is intent on growing her experience at Apple. Next up, she’s planning on becoming a Technical Expert, and looking forward to adding new certifications and training programs to her skill set.

“Believe it or not, it was kind of a childhood dream to work at the Apple Store. And now, as I focus on both my education and my career, I have new Apple dreams.”
Tom, Creative Pro
After a 30-year career in video production, Tom joined the Creative team for his first experience working in retail. Everyone brings something different to their work, and Tom brought creativity and technical experience. By combining those skills with the core Apple Store training everyone receives, as well as additional Creative Pro training, he was able to build a foundation for a new career.

“People come in with some incredible ideas for their projects, and they feel great when I help them bring those ideas to life. Truth is, I feel great, too.”

Tom helps people discover the endless possibilities of what they can do with Apple products. Drawing on his strengths as a natural teacher, he’s found success in leading Today at Apple sessions in the store as well as virtual sessions online. He also considers it a bonus that, while he’s teaching others, he picks up new bits of knowledge along the way.

“I’ve learned so much by exploring different things with my customers. In the store, we have this wonderful approach to the customer experience called ‘Let’s find out together.’ I love how each conversation begins a shared interest in learning something new.”

Tom’s enthusiasm for connecting with others has given him a bit of a following. “Over the years, I’ve built great relationships with many of our regular customers. It’s such a joy to come to work every day, where people come in and thank me for what I love to do.”
Carissa, Senior Manager
When Carissa began her career at Apple as a part-time Specialist, her store’s leadership team had even more of an effect on her growth than she expected.

“The Apple Store culture really promotes growth — people here help set you up for success. There’s the general support we all get to help us develop our careers, but the leaders here also work with your specific interests and talents. My managers saw something in me, saw that I had the potential to contribute as a leader at some point, so they nurtured that side of me. That really motivated me.”

Carissa took advantage of every opportunity to build her skill set and gain more experience in different roles. Helping roll out the training program for Apple’s first wearable, Apple Watch, she found herself thriving in a range of new career experiences within the store, ultimately being promoted into management.

Now, as a Senior Manager, Carissa is providing support and encouragement for her team members as they pursue their own path at Apple. “It’s now my job to help them reach their career goals, here in the store or in another part of Apple. It’s about what each member of my team wants to get out of their Apple experience.”

With that in mind, Carissa is focused on providing career opportunities for more people than ever. Having joined several of Apple’s Diversity Network Associations, she’s cultivated relationships with other managers around the world and applied what she’s learned to her work. “Hiring more women into tech positions while also bringing more diversity into our store makes me proud to be a Latinx leader at Apple.”
Many locations have immediate openings for these positions.

As a busy new mother, Arlinda had very specific job criteria in mind. “I was looking for stable, part-time work as I learned to balance life and parenthood. I came in with no tech experience and I’m doing great, thanks to the training and my team.”
Resources that matter. Because you do.
We know that everyone’s life experiences are different. That’s why we offer a wide range of benefits for all our full-time — and part-time — team members.
We offer flexible medical plans and a variety of physical and mental health resources so you can feel good in body and mind.
Taking time for yourself or your family shouldn’t be a challenge. All our team members get paid sick days, vacation days, and parental leave.
To make your professional growth even more valuable, we can help with tuition expenses for courses that support your career development at Apple.
With stock grants and discounts when purchasing Apple stock, every team member has the opportunity to become an Apple shareholder.
All Apple Retail employees, including seasonal hires, receive discounts on Apple products and deals on third-party accessories and services.
Giving back is an important part of the Apple community. We’ll match your donations and contribute US$25 for every hour you volunteer.
Find community within your community.
A career with Apple may be closer than you think.
We offer the support you’ll need to thrive in whichever path you choose here.
If you love to learn and grow, there’s no limit to the possibilities you’ll find in Apple Retail.
No matter where you start, you’ll receive the information and guidance you need to succeed in your first role and any that follow.
Whether it’s coaching or customized development plans, you’ll be supported by your team and leadership as you explore your potential.
Where personal and professional values meet.
Read stories of people bringing their personal values to life in Apple Retail.
Off to a running start.
William, Apple Store Specialist
Shanghai, China
Helping people grow in their own direction.
Nafisah, Apple Store Manager
Santa Monica, U.S.
Looking ahead for Apple. Looking out for all.
JP, Instructional Designer
Cupertino, U.S.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple is required to comply with a COVID-19 vaccination mandate issued by the New York City Department of Health. We will verify the vaccination status of all New York City team members who are working at an Apple Store, office, or partner store in New York City.New York City Department of Health Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.  Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .

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